Bereavement

Government Tell Us Once Service

Tell Us Once will notify:⁠

  • HM Revenue and Customs (HMRC) - to deal with personal tax and to cancel benefits and credits, for example Child Benefit⁠.
  • Department for Work and Pensions (DWP) - to cancel benefits and entitlements, for example Universal Credit or State Pension⁠
  • Passport Office - to cancel a British passport⁠
  • Driver and Vehicle Licensing Agency (DVLA) - to cancel a licence, remove the person as the keeper of up to 5 vehicles and end the vehicle tax⁠ the local council - to cancel Housing Benefit, Council Tax Reduction (sometimes called Council Tax Support), a Blue Badge, inform council housing services and remove the person from the electoral register⁠
  • Veterans UK - to cancel or update Armed Forces Compensation Scheme payments⁠ Social Security Scotland - to cancel benefits and entitlements from the Scottish Government, for example Scottish Child Payment⁠ HMRC and DWP will contact you about the tax, benefits and entitlements of the person who died.⁠


Tell Us Once will also contact some public sector pension schemes so that they cancel future pension payments. They’ll notify:⁠

  • Armed Forces Pension Scheme⁠
  • NHS Pensions for NHS staff in England and Wales⁠
  • Scottish Public Pension Agency schemes for NHS staff, teachers, police and firefighters in Scotland⁠ Pension Protection Fund and Financial Assistance Scheme⁠
  • Local Government Pension Schemes (LGPS)⁠


After you use Tell Us Once:⁠ To close or change the details of the person’s financial accounts, you’ll need to contact organisations like:⁠ banks⁠ mortgage providers⁠ insurance providers⁠ companies that the person had contracts with, like utility companies, landlords or housing associations⁠ personal or workplace pension schemes, unless they’re one of the public sector pension schemes that Tell Us Once contacts⁠.

Tell Us Once will notify:⁠

  • HM Revenue and Customs (HMRC) - to deal with personal tax and to cancel benefits and credits, for example Child Benefit⁠.
  • Department for Work and Pensions (DWP) - to cancel benefits and entitlements, for example Universal Credit or State Pension⁠
  • Passport Office - to cancel a British passport⁠
  • Driver and Vehicle Licensing Agency (DVLA) - to cancel a licence, remove the person as the keeper of up to 5 vehicles and end the vehicle tax⁠ the local council - to cancel Housing Benefit, Council Tax Reduction (sometimes called Council Tax Support), a Blue Badge, inform council housing services and remove the person from the electoral register⁠
  • Veterans UK - to cancel or update Armed Forces Compensation Scheme payments⁠ Social Security Scotland - to cancel benefits and entitlements from the Scottish Government, for example Scottish Child Payment⁠ HMRC and DWP will contact you about the tax, benefits and entitlements of the person who died.⁠


Tell Us Once will also contact some public sector pension schemes so that they cancel future pension payments. They’ll notify:⁠

  • Armed Forces Pension Scheme⁠
  • NHS Pensions for NHS staff in England and Wales⁠
  • Scottish Public Pension Agency schemes for NHS staff, teachers, police and firefighters in Scotland⁠ Pension Protection Fund and Financial Assistance Scheme⁠
  • Local Government Pension Schemes (LGPS)⁠


After you use Tell Us Once:⁠ To close or change the details of the person’s financial accounts, you’ll need to contact organisations like:⁠ banks⁠ mortgage providers⁠ insurance providers⁠ companies that the person had contracts with, like utility companies, landlords or housing associations⁠ personal or workplace pension schemes, unless they’re one of the public sector pension schemes that Tell Us Once contacts⁠.